On Wednesday, YouTube users in many parts of the world encountered problems playing videos.
The site’s TeamYouTube account confirmed the problem in a Twitter post. “If you are having trouble watching videos on YouTube right now, you are not alone-our team is aware of this problem and is working to fix it. We will follow up all updates here,” it is in the US Tweet at 7:23 p.m. Eastern time.
According to statistics from the monitoring website DownDetector, the YouTube problems reported by users peaked at around 7pm Eastern Time. These problems seem to be the most serious in the northeastern United States, the United Kingdom and Western Europe, and Mexico, Australia and South America. About 95% of the problems reported by DownDetector are related to watching videos.
Users who tried to play videos on YouTube videos encountered a messy rotation and the video could not start playing (sometimes it takes a few minutes to start playing). YouTube occasionally displays error messages, including “An error has occurred. Please try again later.”
These problems are evident on desktop and mobile applications, as well as networked TV devices including Google Chromecast. During the technical failure, YouTube ads did not load either.
For YouTube, prolonged interruptions are rare. YouTube has more than 2 billion logged-in users every month and claims to play more than 1 billion hours of streaming video every day.
In October 2018, YouTube experienced about 90 minutes of global access issues, which also affected YouTube TV and YouTube music services.