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Waterline break flooding Carnival Dream cruise from New Orleans



NEW ORLEANS – A New Orleans Carnival Cruise deals with some on-board flooding issues.

The Carnival Dream, which left New Orleans earlier this week and is located in Cozumel, Mexico, according to a logbook, apparently had (19659002) Several passengers post images of flooded halls, with some saying that up to 50 cabins are receiving water.

The story continues under video

Jefferson Parish Councilman Chris Roberts said his parents are on the ship, but that they're fine and they plan on Stay aboard. Roberts said that Carnival is making arrangements in some ports to accommodate passengers who want to leave before the ship returns.

Most of the ship is unaffected, so these people are expected to stay aboard.

John Heald, a brand ambassador for the carnival, wrote on his Facebook page: "On Thursday, May 3, at 6:00 pm, there was a water break at Carnival Dream that affected guests in about 50 cabins."

He released a video Friday, which apparently showed a corridor of the ship much drier than the day before. He attributed to the team for the quick work in dealing with the situation.

Heald said passengers affected would receive a full refund, a 50 percent credit on a future cruise, and the ability to exit immediately if they want to return home. The ship is in New Orleans on Sunday morning back.

According to a statement by Carnival, the incident had no bearing on the cruise schedule and the shipping company offered a full refund to affected guests.

The full statement is below:

The Carnival Dream continued uninterrupted with its 7-day Caribbean cruise after the waterline was broken on Thursday night, May 3. He will return to his home port of New Orleans scheduled for Sunday morning. The main water break had no influence on the safe operation of the ship. The safety of our guests and crew is our top priority.

Both our crew and our guests were fantastic during this trip. The interruption of the water pipe took place at 18:00 o'clock. and in six hours our crew had replaced the carpet of the hall and the cabin, dried out other carpets that were damp but did not need to be replaced, and restored the 50 cabins so that all the guests could sleep in their beds that evening. There were a handful of guests who wanted to sleep elsewhere the first night, and we pulled mattresses into the spa for them.

We never want our guests to experience anything but a perfect holiday, so we sincerely regret that we bothered nearly 100 guests. We have granted a full refund and a future cruise credit as a gesture of goodwill. We offered to fly the affected guests home at our expense if they wanted to get off early, and only two of the nearly 100 guests who received our offer opted for it. Most of the passengers on board did not know about the incident until the last 24 hours, when the news circulated and our passengers heard from friends and family members who saw media reports. Needless to say, the tremendous positive attitude of our guests and crew is a testament to why we are America's most popular cruise line.

© 2018 WWL


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