Facebook users participated Twitter And others social media The platform reported on Friday that they had quit the big blue application for no apparent reason.Memes and phrases “So Facebook” The incident quickly popped up and the company apologized on Saturday.
The company announced on Twitter that apparently a large number of signs of unknown numbers are due to “configuration changes.” Other than that, there is not much explanation. despite this, Engadget The report shows that the people most affected by the incident appear to be iPhone users who use the Facebook app version. The store said that many users who use Facebook’s SMS two-factor authentication cannot log in again.
according to Down detector, Which provides real-time outage information about digital services, Thousands of people The problem with Facebook was reported on Friday. By Saturday, the report had been greatly reduced. At the time of publication, 87% of the most reported issues reported were related to login.
Many users who fall into this dilemma and use two-factor authentication can eventually log in again, but usually have to wait a while before they receive the SMS code. According to Engadget, some users must upload a picture of their ID to regain access to their account.
Although Facebook confirmed that it has resolved the incident on Saturday, some users are still reporting that they cannot log in. In response, Facebook Target users Report the problem to its help center on Twitter for further help.Strangely, on Twitter, Facebook specifically directs users to iPhone application help Page, this can prove that this is an iPhone problem.
“On January 22, configuration changes caused some people to log out of their Facebook accounts,” Facebook told USA Today on Saturday. “We investigated this issue and fixed it for everyone earlier today. We apologize for the inconvenience.”
Considering that some users are still unable to log in to their accounts, Gizmodo contacted Facebook to ask if there are other comments on the matter.
“We know that some people are having trouble logging in to their Facebook account after last night. Personal login issues may be different, and we encourage anyone who may experience problems to visit our help center for details about their situation Guidance. To its iPhone app Help center page.
Update 1/23/2021 at 7:00 pm Eastern Time: This post has been updated with other comments on Facebook.