In July 201
An African woman and her children were repelled from a United Airlines flight after a rider complained, stabbing "smell", according to a lawsuit against the company against racial discrimination.
The incident involving the passenger, a white man, happened two years ago when Queen Obioma, a Nigerian citizen, and her two children took a flight from Houston to San Francisco. The family had flown from Lagos, Nigeria, and was on the second leg of a three-trip to Ontario, Canada.
Obioma saw that the other person had sat on her assigned seat in the business-class cabin the lawsuit that was filed on Friday at the Houston Federal Court. The passenger refused to move, so a flight crew member Obioma instead asked to sit elsewhere in the business class.
Later, before the start, Obioma went to the bathroom. On the way back to their seat, the same passenger stood in the corridor and blocked them to come to their place, it is said in the lawsuit. She said "sorry" three times but was ignored. After a few minutes, Obioma managed to squeeze to her seat.
But shortly after she sat down, one of the crew members told Obioma to leave the plane, where another member of staff told her that she would be removed from the flight. The lawsuit alleges that the pilot had personally requested that she be removed because the male passenger, who was not identified, had complained that her smell was "stinging" and that he did not want to fly with her.
Obioma was lost, confused and disoriented. Her head went blank and she was completely confused, "the complaint said.
Obioma explained that she would bring her children to school for the first time in Canada and that they had appointments they could not miss, despite their situation The crewmembers let Obioma get back on the plane and take the whole family out of the air.
Obioma watched her little children walk confused and perplexed out of the plane … She sobbed uncontrollably for a long time, "it says in the complaint, adding that the children sitting in the economy cabin were humiliated.
A United spokeswoman said in a statement that the company had not been charged and is unable to comment on the pending lawsuit.
The lawsuit alleges that United Airlines discriminated against Obioma and her children during the incident on March 4, 2016 at the George Bush Interstate Airport in Houston, because they were black. She also accuses the crew members of sorting out Obioma, not because it was disturbing, but because a white man who refused to sit on his assigned seat did not want to share a plane with her.
The mother and her children They waited five hours before they could get on another flight and missed their scheduled appointments. Obioma have also made more expenses, it says in the lawsuit.
United struggles with customer service issues.
In April 2017, a viral video revealed that security guards at Chicago airport are forcibly dragging a passenger out of a flight. The removal of David Dao, who was seen in the video with a bloody mouth, led to the release of two security officers at the airport and the suspension of two others. A few weeks after the incident, Dao reached a secret agreement with United, the Associated Press said. Last month, one of the fired security officers, James Long, United and the City of Chicago, sued, claiming that he was not properly trained to handle the situation and that he had been defamed, CBS reported.
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