Uber was ordered to pay a blind person $1.1 million after an independent arbitrator ruled that the company’s driver discriminated against her after refusing her ride 14 times.
Lisa Irving, a resident of the San Francisco Bay Area, relied on that “she was either completely refused to ride the car or harassed by an Uber driver who did not want to transport with a guide dog” and filed a claim against Uber in 201
Irving alleged that the driver stranded her at night, making her late for work, which may have led to her dismissal.
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Irving’s lawyers said that their client suffered verbal abuse and intimidation, which did not stop after she filed a complaint with Uber.
Catherine Cabalo, one of Irving’s lawyers, said in a statement from the British Broadcasting Corporation (BBC): “Among all Americans who should be liberated from the ride-hailing revolution, the blind and the visually impaired are the beneficiaries. The biggest person.” The main ride-sharing services are fragmented at best, and openly discriminatory at worst. “
She said: “The most important thing is that under the Americans with Disabilities Act, guide dogs should be able to go wherever blind people can go.”
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Uber rejected Irving’s claim, insisting that its divers “expected to serve riders with service animals and observe barrier-free access,” but the arbitrator found that this was not the case.
The investigation showed that the instructor training for drivers who refused to ride would bypass the Americans with Disabilities Act.
The arbitrator ruled that Uber should be held responsible for violating the ADA because it “contracted supervision of its drivers and failed to properly train drivers to prevent discrimination.”
The ADA prohibits companies from refusing to transport people with guide dogs.
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Uber strongly disagreed with the ruling, saying that its team investigated every complaint and took appropriate action.