Ticketmaster has agreed to pay $10 million to break into competitors’ networks. The company and its parent company Live Nation admitted to hiring a former employee from CrowdSurge, a competitor’s ticket seller, and then used his knowledge (including the old username and password) to learn CrowdSurge’s internal working principles and “entry points.” [the company] kneel down. “
US attorney Seth DuCharme said: “Ticketmaster employees repeatedly (and illegally) used stolen passwords to illegally access competitor’s computers to illegally collect business intelligence.” “In addition, Ticketmaster employees boldly held a departmental scope. “Summit,”
Hacking allegations were reported in 2017 after CrowdSurge (which has merged with another company called Songkick) sued Live Nation for violating antitrust laws. According to court documents and previous reports, Live Nation hired a former CrowdSurge employee Stephen Mead (Stephen Mead) in 2013. Then, Ticketmaster executive Zeeshan Zaidi, who is now resigning, and other executives encouraged him to hand over the secrets of his old employer. This includes using the analysis function login page of the artist management company to get a window operated by CrowdSurge. Ticketmaster even provided “product reviews” of its smaller competitors at the 2014 company summit, asking Mead to log in and show off its features in the demo.
In addition to the actual password theft, Mead also revealed that his former employer also used an unprotected but hard-to-find preview link to the ticket page. Ticketmaster collects spreadsheets of every ticketing page it can find so that it can identify artists who are using the service and “dissuade” them from using the service.
In 2015, after the merger of CrowdSurge and Songkick, Ticketmaster apparently lost access to the system. Songkick sued Live Nation and Ticketmaster for violating antitrust laws. But it quickly sold or shut down the service, and in 2018 accepted a $110 million settlement, plus an undisclosed amount to sell its remaining assets to Ticketmaster.
Today’s judgment postponed a prosecution under the Computer Fraud and Abuse Act. Ticketmaster must pay related fines, maintain clear policies to detect and prevent unauthorized computer intrusions, and submit annual reports on behavior for the next three years.