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The Consumer Protection Agency investigates the release of Cyberpunk 2077 and ongoing repairs



The Polish consumer protection agency is investigating and monitoring the continued development of Cyberpunk 2077 and CD Projekt Red’s refund method. The agency has the right to impose a fine of up to 10% of its annual income. Dziennik Gazeta Prawna reported that UOKiK, the Polish Office of Competition and Consumer Protection, is investigating the “chaos” in the game’s release process and has asked CD Projekt Red to provide an explanation.

A UOKiK spokesperson (translated by IGN Poland) explained: “We are asking the company to explain the game problem and the measures it takes. We will check how developers make patches or solve problems that prevent playing on various consoles, and what steps are there [the company] Intend to consider people [who requested refunds] And they are dissatisfied with their purchases because despite the producer̵

7;s guarantee, they cannot play games on their own hardware. “

UOKiK will wait for CD Projekt’s explanation, and then decide the next step. These next steps may be important. UOKiK can choose to impose a fine of up to 10% on the company’s revenue in the previous fiscal year. According to the report, UOKiK can choose to require developers to issue “digital rewards” to those who bought the last generation of game consoles. The organization of the latter or its impact on players outside Poland remains to be seen.

For CD Projekt, perhaps the most worrying thing is that the report also added that the refund policy formulated after the launch is still considered unsatisfactory and these measures have been taken.

IGN contacted CD Projekt Red for the report, which declined to comment.This is the latest in the setbacks of the Cyberpunk 2077 series. It has encountered huge performance problems on the previous generation of consoles, and the developers have promised to fix it many times. We have seen that the game has been removed from the PlayStation Store and CD Projekt Red is offering a refund. Since then, a class action lawsuit has been filed against the publisher CD Projekt SA, and the company said it will defend itself.

The developer recently denied the rumored detailed development details, but there are reports of internal conflicts between the developer and the CDPR leadership. Among all these, the game has been commercially successful, and even sold 13 million copies of all formats in the form of refunds.

Cyberpunk 2077 Portraits Photo Mode Gallery

Joe Skrebels is the executive editor of IGN News. Follow him on Twitter. Is there a tip for us? Want to discuss a possible story? Please send an email to newstips@ign.com.




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