As telephone operators continue to evolve to adapt to new technologies, certain phones will be left behind. This is what T-Mobile is about to happen. The operator is ready to give up support for nearly 20 mobile phones, which means that customers who own these devices will have to upgrade.
However, there is some good news. The devices on the T-Mobile list are very old devices. Operators are clearly helping affected customers by offering options for new phones.
All this is attributable to T-Mobile’s abandoning support for any phones that were unable to use Voice over LTE (VoLTE) services in January.according to Android police, T-Mobile’s internal documents list 1
Most of the devices on the list appear to have been in use for at least 5 years, so they must be upgraded anyway. Obviously, starting on December 28, T-Mobile will contact customers who have these phones to inform them that they can get free upgrades from the operator.
Specifically, these customers will be able to choose Samsung Galaxy A21, Samsung Galaxy A11, Alcatel Go Flip 3 or T-Mobile Revvl 4 to replace aging phones. The prices of these phones are not cheap, ranging in price from 100 to 250 US dollars, but at least customers are not responsible for upgrading themselves.
The promotion period for the toll-free phone upgrade officially started yesterday (December 24). However, not every customer is eligible for free upgrades. If you will be affected, it is worth contacting your T-Mobile store or representative and asking if you will be able to participate in the promotion.
If some customers decide to buy a new device from T-Mobile, they may receive a discount of $150 deducted from the new phone. The report indicates that T-Mobile employees have been advised to “keep their attention” to obtain other discounts that will be “specifically targeted” to affected customers.
According to T-Mobile’s report, Android Police reported that this promotion has nothing to do with its final support for non-VoLTE devices, although it seems very convenient considering that some customers using the aforementioned phones are upgrading. T-Mobile has not officially released an announcement regarding the upgrade procedure, nor has it confirmed which customers will be eligible.