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Sutter Health patient care interrupted due to connectivity issues



The Sutter Health System is experiencing system-wide connectivity issues and is impacting patient services at all 24 sites, some of which are located in the San Francisco Bay Area.


The outage started at around 10:30. on Monday night, according to Sutter Health spokesman Dean Fryer. The emergency room is still working normally, but some operations and appointments have been postponed to Fryer.

"It has been a challenge in our entire Sutter healthcare system," he said. "Honestly, this is a situation we are boring for."

Doctors and nurses are manually entering patient information into "downtime", slowing down the entire hospital system. For this reason, patients in urgent need receive priority.


Fryer said that some life-support technologies are also affected, but lifesaving and personal care systems are not dependent on the Internet.

The hospital's internal information The service team is working to resolve the failure. Telephone, security systems, e-mail and other communication methods are either completely or partially affected, said Fryer.

Patients are asked to arrive on their scheduled dates unless someone has contacted them, to name otherwise.

Fryer did not know the specific problem that caused the malfunction, but said that it had something to do with a "fire suppression system". He was unable to provide more information, but the support teams are working diligently and they hope to solve the problem today.



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