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Roku devices have suffered a massive channel failure



  01-roku-streaming-stick-2017

Roku streaming devices are hit by a massive failure.


Sarah Tew / CNET

Roku streaming players and TV suffered a service outage on Tuesday afternoon as many users reported they could not access Netflix, YouTube and other channels.

"Roku is aware of a problem where some channels may not be installed on your Roku streaming player or Roku TV, or they can not be loaded," Roku said on a Tuesday in a support advisory page on his website website. "We are researching and working towards a quick fix."

The message appears to be an internal standard message that Roku sometimes uses.

"We use this warning when we discover content that violates copyright," Roku said in a statement. "Some channels in our Channel Store have reported this message and become inaccessible after Roku has implemented a targeted anti-piracy measure on the platform."

It was not immediately clear how many customers were affected by the outage. A little intrigue in the outage is that some users report seeing a message that the channel they wanted to watch was removed "due to repeated allegations of copyright infringement".

Roku said the problem was largely resolved at 19:30. PT, however, that some channels remain affected on late Tuesday. One representative said she could not name a number of affected customers, but she described them as "a very small amount."

Updated at 22:10 PT with Roku solves the problem with many channels.
Updated at 18:30 PT with Roku's Opinion on FBI Piracy Message.

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