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Ring the doorbell: what went wrong and how to fix it



One of the most famous characters in the smart home game is Ring, which is owned by Amazon. The brand’s video doorbell has also been widely used, but now a “ring doorbell” recall order has been issued to some units that are on fire.

As a detailed notice issued by the US Consumer Product Safety Commission, Ring has received reports of approximately 85 people installing doorbells incorrectly. In these reports, more than 30 second-generation Ring doorbells have overheated, and 23 of them saw the unit catching fire and even caused small property damage.

In response to these reports, Ring announced a recall, affecting approximately 350,000 second-generation video doorbells.

So why does the doorbell burn? Ring said that if the hardware is installed correctly, there is no need to worry. This problem only occurs when incorrect screws are used to secure the doorbell to its bottom plate. A new set of instructions better clarifies that users need to use the specific screws that come with the doorbell to prevent this fire hazard.

If you do install one of these doorbells by mistake, Ring recommends contacting customer support. You can check whether the doorbell is affected by this potential problem by submitting the serial number on the Ring website.

For most users, the recall will not cause too much problem, but it is a good reminder for anyone installing smart home hardware, please pay attention to these instructions.

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