Enter PlateStation5.com, which is the name and website domain name of a British company that sells unofficial third-party PS5 accessories. Custom Plates LTD has no relationship with Sony.
Those who ask why the name and website were changed-we have taken measures to respect trademark and copyright notices.
-Customize My Plates (@customizeplates) October 29, 2020
The original PS5 panel of Custom Plates was so popular that the demand soared, and the products were covered by sites including us. But confusing name changes and social media disruptions have caused some customers to question the effectiveness of the service.
In an email sent to IGN, Custom Plates confirmed that copyright was one of the reasons for the name change because “a lawyer for a console provider recently “suggested”
They wrote in the email: “I think this is quite rare for ordinary companies that disappear.”
Custom Plates also sent a screenshot to IGN showing that they claimed that the company had paid more than $20,000 in refunds.
Adam of Custom Plates wrote in an email to IGN: “The success of our website is simply a fool.” “We misassessed the needs and disappointed hundreds of novices who supported us.”
“It really makes them feel sad. We can only say that we are sorry that this will not happen again. We have suspended all sales. When they go online again, everyone will be successful without delay.”
Adam believes that suspending sales and refunding customers will prove that this is a legitimate business.If there is no physical product on hand, customers will feel nervous, which is understandable, especially when it comes to new business. Some situations have emerged on platforms like Kickstarter. In these situations, new companies have committed too much, under-delivered, and sometimes they will never be able to deliver.
Custom Plates can still provide customers with full refunds, but hopes that its refund policy and transparency can alleviate customer concerns. The company said: “When the plate hits, there is no doubt.” “We travel a long distance here.”
Matt TM Kim is a reporter for IGN.