Microsoft's new move to integrate PR groups into its businesses is paying off. We now see the worst news slipping out of the door on Friday night. This week's edition is dedicated to years of battle with affected users of Surface Pro 4 to admit to Microsoft that it has a problem and to remedy it.
Flickergate, remember, the tendency of some Surface Pro 4 machines to flicker violently. You Can Shake – dated March 6, 2016, mind you – in a YouTube video from Dmitriy1986
I've written about the flickering and Microsoft's despicable treatment of its customers, on April 4, 2017, Aug. 1 Jan 2017, November 13, 2017, February 7, 201
I have heard nothing from Microsoft. More than two years after the debacle, the Surface Pro 4 is obsolete – you can not buy from Microsoft – many complainers have gone to other machines, and Microsoft is finally coming back to us.
Maybe flickergate.com's website changed Microsoft's mind, but it's been around for over a year. (It's not responding right now.) Perhaps the ongoing threat of class action lawsuits has given an impetus. Sure, the PR people won by posting the news on Friday night.
Whatever the motivation, Microsoft has confessed:
We've heard your feedback and, after careful consideration, found that a small percentage of Surface Pro 4 devices exhibit a flicker that does not come with a firmware or driver update can be corrected. To assist customers affected by this issue, we will replace the eligible Surface Pro 4 devices for free for a period of up to three years from the date of purchase.
Microsoft offers replacement devices, which are processed according to the defined quality standards.
It does not matter that we are screaming for years at the height of our lungs.
There is a sop for the neglected customer:
Customers who have already paid a fee out of warranty to fix the screen flicker will be offered a refund and contact customer support to validate it.
Man, if we had known that only two years ago.
Muted? I am definitely. Ventilation in the AskWoody Lounge.