Well, this is a relief.
HelloFresh apologized to a customer in the UK who claimed to have found a bottle of urine in his delivery box-but they claimed that the culprit did not work with the company.
The client was sports journalist Oliver McManus, who first shared the news of the stimulating packaging on Sunday morning after opening a box containing a HelloFresh lunch box. Later, he posted a photo of the offending item on Twitter-a Coca-Cola bottle that appeared to be filled with urine-and asked HelloFreshUK if they knew why he might “receive someone’s bottled urine”[—] Is my order? “
He also admitted that HelloFresh may not be directly responsible, but the delivery driver who dropped the package.
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McManus later told Fox News that he initially described the incident as an “unfortunate accident” and continued his work because “bigger things are happening in this world.” But this tweet exploded, and soon, HelloFresh responded and apologized.
He told Fox News: “I don’t think so many people will take it as seriously as before.”
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Since then, HelloFresh issued a statement publicly apologizing for the incident and confirming that they “provided an appropriate gesture of goodwill to McManus.”
“We are really shocked and sorry that the customer received the offending item. Given this completely unacceptable nature, we have investigated the situation and found that the box has passed all internal inspections and completely sealed our facility. We We are urgently investigating how to open the box containing this bottle and have been delivered by our delivery partner.” The company said in a statement shared with Fox News.
“We are doing our best to ensure that this situation does not happen again.”
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But although McManus is sorry to apologize, he has repeatedly stated that he does not want anyone to be fired because of this incident, especially under the stressful working conditions that delivery drivers may face during the pandemic.
He told Fox News: “I know they have said that they are investigating, but as far as I am concerned, they have already apologized to me. Their apology is enough to make me draw a line.” “If I take any further action, I will feel Disappointed.”
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A representative of the courier company gave up McManus’s meal package, but did not immediately comment on any disciplinary action they planned to take.