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Google now says the controversial AI voice call system will identify to people



Following the widespread outcry over the ethical dilemmas Google is having with the new duplex system that lets AI mimic a human voice, Google now says that the experimental system will have "disclosure." This seems to mean whatever form duplex takes as a consumer product involves a kind of verbal announcement to the person at the other end that she is actually talking to an AI. The news of Google's shift in the approach to transparency of duplex was reported this afternoon by CNET .

Duplex is not yet a working product, and Google boss Sundar Pichai announced it on Tuesday at the company's I / O developer conference with just one pre-recorded phone call. This demo showed how Google Assistant can sound far more realistic using DeepMind's new WaveNet audio generation technology and other advances in natural language processing. All of this helps software to reproduce human speech patterns more realistically. For example, Duplex is so convincingly human because Google inserts ticks like "er" and "around" and other colloquial expressions into the assistant's verbal library.

The fact that software purposely deceived a human ̵

1; in this case a receptionist in the hairdressing salon – caused mass alarm among technology critics and those who fear that AI technologies will be developed without proper supervision or regulation. Technology critic Zeynep Tufekci described the demo as "frightening" and the initial positive public reaction at I / O as proof that "Silicon Valley is ethically lost, taxless and has learned nothing"

"We understand and appreciate the discussion about Google Duplex – as we've said from the beginning, transparency in technology is important," A Google spokesman said The Verge in a statement. "We're developing this feature with built-in disclosure and we're making sure the system is properly identified. What we showed at I / O was an early technology demo, and we look forward to integrating feedback when we come up with it Developing a Product. "

Google originally said in a blog post by engineers Yaniv Leviathan and Yossi Matias:" It's important to us that users and businesses have a good experience with this service, and transparency is an important part of it. "The duo added that" we should be clear about the intent of the call for companies to understand the context "and that Google is experimenting with it in the months before Duplex is expected to join Assistant's test platform this summer. [HoweverafterthekeynoteaddressGooglerepresentativesstated The Verge the company has an obligation to inform people with a part software and that the team of assistants want to protect them from being abused like spam calls, it now seems that Google is taking a tougher stance on transparency after the online outcry, including making sure that Duplex does not compromise Benefits of all stakeholders in the future "appropriately identified".


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