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Apple battled faulty MacBook Pro keyboards with Class Action Law Suit



Apple's much-maligned Butterfly keyboard design has been bugging customers since its release, and now it has brought the company to court. By AppleInsider, the company filed a class action lawsuit in federal court Friday that alleged Apple made known of shortcomings in the keyboard before launching the product.

The case, filed in the Northern District Court of California, targets a series of MacBook Pro models that were manufactured after 201

5, feature the Butterfly keyboard, which Apple calls "refined for greater convenience and responsiveness" was advertised. The filing claims that "thousands" of device owners have some kind of failure as a result of the design

Apple first introduced the Butterfly keyboard in 2015 with the reissue of its redesigned 12-inch MacBook notebook and the 2016 design on the Ported MacBook Pro. While the keyboard itself does not look quite different under the hood, Keys is the so-called butterfly mechanism that provides a smoother and more responsive keystroke than the standard scissor design. It is also much thinner so the company can make the laptop frame leaner or make room for other components. Apple claims that the keyboard is "four times more stable" despite its space-saving design.

In practice it was anything but. Users have regularly complained about a variety of keyboard keyboard issues since they were released. It is not uncommon for the butterfly mechanism to get stuck, making a key unusable. Users have also reported that high-pitched tones can be heard when keys are pressed. The problems were widespread enough that more than 18,000 people signed a Change.org petition calling for a recall of MacBooks with the Butterfly keyboard. All of these long-standing issues seem to unite in the class action suit Apple is facing.

The case has two claimants claiming to have bought MacBooks plagued with butterfly design issues. One plaintiff, Zixuan Rao, bought a 15-inch MacBook Pro earlier this year just to make one of the buttons malfunction. He brought the laptop to an Apple store in April, where the agents could not fix the problem. Rao declined the deal offered to deliver the laptop to his repair center because the repair would take a week.

A second plaintiff in the case, Kyle Barbaro, suffered a similar situation with his 2016 MacBook Pro as his spacebar and Caps Lock Keys were rendered useless. Apple repairs the issued, but the space bar failed again. The device had no warranty, so Apple gave him a price of more than $ 700 for the repair.

The lawsuit alleges that Apple violates both the express and implied warranty and the Magnuson-Moss and Song Beverly Consumer Warranty Acts, California Unfair Competition Law, and the California Consumer Legal Remedies Act. She also accuses Apple of covering up fraudulent concealment because she allegedly concealed the fact that the keyboards suffered from such problems.

Claimants Seek Damages and Attorney's Fees, Causing Apple to Publicly Recognize Design Problems Butterfly Keyboard. They also require Apple to pay for the repair or replacement of defective equipment, including the reimbursement of replacement laptops.

Owners of MacBook Pros with the butterfly keyboard made after 2015 can participate in the collection campaign. It's unlikely to bring huge returns to consumers, as class actions rarely do, but it's worth it.

[Apple Insider via 9to5Mac]


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