Apple posted a support page on its website on Friday that is related to issues that some AirPods Pro users have been experiencing. The title of this page is “AirPods Pro Sound Problem Service Program”, and the beginning of it indicates that a small number of AirPods Pro units produced before this month have sound problems. These problems include cracking and static-like sounds, which increase in volume in loud environments.
Users also complained that the Active Noise Cancellation (ANC) function can eliminate AirPods Pro̵
7;s environmental and background noise, but it does not work properly. Sometimes background noise (such as traffic noise on a busy street or airplane noise in the sky) is breaking through the silence expected by the ANC function. Other users have noticed the loss of bass. Apple will do the right thing, and it or an Apple authorized service provider will solve this problem for free. Regardless of whether one or two earplugs need to be replaced.
Some AirPods Pro units experience audio issues
You can make appointments in the Apple Store, contact Apple support or find Apple authorized service providers. Before any one of these places decides to replace the malfunctioning parts of the AirPods Pro, they will be inspected to ensure they meet the eligibility of the plan. It is confirmed that the AirPods Pro parts in question will be exchanged. Apple said that the AirPods Pro shell is not included, and even the earplugs themselves will not be replaced.