Elizabeth told CNN Business: “If something goes wrong, I will be frightened.” “That’s my job, it’s over. They will see it on the camera.”
Amazon spokesperson Deborah Bass told CNN Business that drivers will not lose their jobs due to a mistake, but declined to say how Amazon advises its partner companies that deliver products to handle feedback, guidance and discipline. Amazon said that only under certain circumstances, including hard braking, hard acceleration and U-turn, video clips from the camera will be sent to it.
Amazon’s Bass said in a statement: “Safety is Amazon’s top priority.” “Whether it is the most advanced telemetry and advanced safety technology in the last mile truck, the driver’s safety training program, or our mapping and With the continuous improvement of routing technology, we have invested tens of millions of dollars in the security mechanism of the entire network and regularly communicated safety best practices to drivers.”
Companies that monitor business drivers are not new. Companies such as UPS and DHL rely on telematics systems to track driver behavior, such as seat belt use, speed, acceleration and braking. UPS said it has relied on telematics for more than 20 years. Amazon is going further, adopting cameras that consistently target drivers, and these cameras rely on artificial intelligence to provide real-time voice feedback. If the driver enters a stop sign, tailgate or distracts, they will get a real-time warning.
Amazon drivers said the negative experience of the company’s existing driver monitoring system has exacerbated their concerns.
Driver already Use an app called Mentor, which scores driving by tracking braking, accelerating, turning, accelerating and distracting. However, drivers interviewed by CNN Business said that the app may misunderstand reasonable driving behavior, and therefore may impose unfair punishment on them. They said that dropping their smartphones on the floor or sliding around the vehicle could be interpreted as sharp turns or heavy braking. They said that they would not receive text messages even without checking the phone, which is considered distracted driving. The instructor’s score will affect the driver’s compensation.
The app has a score of 1.2 in the Apple App Store (out of 5), and a score of 1.3 in the Google Play App Store (out of 5). Many reviews of the app say that this can cause fear because the rating can be unpredictable.
“This program gave me a nightmare!” said a reviewer on the Apple App Store.
bass Tell CNN Business that Amazon is working with suppliers to continue to improve its products, but declined to comment on whether they are satisfied with the quality of the Mentor app and whether they think the reviews reflect the quality of the app. Amazon also declined to disclose data on whether the new camera surveillance system can improve security.
But “the potential is huge,” said Matthew Camden, a researcher at the Virginia Tech Institute of Transportation, who has already studied driver monitoring systems. Camden’s research found that traditional driver monitoring systems reduced crashes by 38.1%. He said that adding AI-driven functions should increase his advantage, because real-time feedback can guide the driver to make improvements. According to Camden, companies that provide AI-driven driver monitoring systems have reduced collisions by more than 50%, but independent researchers have not studied the system.
Elizabeth said that there are some positive aspects, such as driver safety and security. She said she had colleagues who were robbed or had guns at them. (Amazon says in its video that if someone approaches the vehicle, the driver can upload footage.)
Juan Ramos, an Amazon deliveryman in Garland, Texas, told CNN Business that he likes some of the new safety features of these cameras, such as tracking distracted driving and speeding. And following distance. He said that if the cameras crash, they can eliminate the driver’s trouble. However, he heard from the driver that they thought the camera would micro-manage it and worried about trouble or unemployment due to trivial matters. He said he knew the driver had covered up the camera facing them out of concern.
Fuentes said: “In order to get me up quickly, I have to do something I shouldn’t do,” he said, for example, often not wearing a seat belt, but inserting the seat belt behind him. He declined to comment on this story.
Ramos told CNN: “If the driver needs to turn around or need to reverse or take certain measures to maintain the delivery status, and they are going to rate or discuss this, then I think this is unfair.”
still, Amazon may be at the forefront of new trends.
Jason Palmer, an executive at Omnitracs that provides driver monitoring systems, said that the market for automatic cameras is expected to triple in the next five to seven years. Amazon relies on Netradyne’s system, which declined to comment on the matter. Its competitors include Omnitracs, Lytx, Jungo and Samsung.
Amazon’s biggest delivery competitors, UPS, FedEx and DHL all declined to say whether they would consider using AI-powered driver monitoring systems. FedEx has previously worked with Lytx, but declined to comment on this arrangement. UPS said it has conducted a brief test on the camera unit, but has not yet decided whether to adopt it.