Nashville, Tennessee (WTVF/LEX 18)—The outage affected telephone and Internet services for AT&T customers in central Tennessee and Kentucky, including some EMS lines in the area.
The American Telephone and Telegraph Company (AT&T) has confirmed that the power outage is related to the explosion that occurred in downtown Nashville this morning. WTVF received reports that the coverage of AT&T and DirecTV was also affected.
Several local law enforcement agencies have reported the outage and listed alternate numbers for residents to call in an emergency.
Jim Kimberly, Director of Public Relations at At&T, said: “There was an explosion in Nashville this morning. Our damage to the facility may affect the service of certain customers in Lexington and surrounding areas.”
The Kentucky Police Department (Post 1) said they encountered major problems with the dispatch center telephone. The 911 district dispatch center in Post 1 district and some areas in Post 2 district are reporting outages. After the 1st, I am receiving a 911 emergency call from the Verizon operator. If someone calls on the AT&T network, the police say they may not be able to pass. In multiple states in the region, this issue may be encountered statewide.
The first post requires the public who cannot reach the following telephone numbers by dialing 911 in the first post: (502) 395-1698, (502) 395-1691, (502) 682-0379, (502) 682-1025. The public can also dial (270) 856-3749 and (270) 856-4013 to call the Mayfield Police Station dispatch line.
If you do call to report an emergency or non-emergency, please wait patiently for the dispatcher, because Post 1 is currently answering all calls. In addition, please inform the dispatcher of your location so that those first responders can respond to the correct location.
It is not clear when the service will resume.
This is a developing story.